Orders

thenextsole is the definitive sneakers shopping platform, used by millions of shoppers globally to search and discover the world’s biggest and best selection of sneakers. As a search sneakers platform, we don’t stock or commercialise items, but our website will help you find what you’re looking for from multiple partners all over the world.

Where is my order?
Why does my sneaker have an out of stock message?
Who should I contact if there is something missing from my order?
Where is my order confirmation email?
Search sneakers with thenextsole
Who do I contact if my item hasn't arrived?
Who do I contact if my item is damaged?

Where is my order?

The retailer you have placed your order with will handle the delivery of your item and will send your delivery and tracking information via email as soon as your item has been dispatched.

The estimated shipping time will be shown on your confirmation email; please allow the indicated time for your order to arrive.

The retailer will also confirm your delivery date and send over any tracking information to you directly via email o r phone number. For your order status, please contact the retailer directly.

Next steps

To get in touch with the retailer and find out more about your order, please follow these steps:

Visit the Customer Care section on the retailer's site for more information and to find out how you can get in touch.

When contacting the retailer, make sure you include your order reference number as well as your full name, the email address used to place the order and your billing address.

Why does my sneaker have an out of stock message?

In the rare case that the item you wish to purchase is no longer in stock with the retailer. Why did this happen? Thenextsole updates stock information throughout the day. In this case, it appears there was a slight delay in this information being updated.

Who should I contact if there is something missing from my order?

All orders are packed and sent out by the retailer, who will handle shipping, delivery and returns. Please contact the retailer’s Customer Care team if something is missing from your order.

Where is my order confirmation email?

Once your order has successfully been placed with the retailer, the retailer has received your order, it will send you an email to confirm that your order has been accepted.

Search sneakers with thenextsole

When shopping on thenextsole, you need to ensure that you have selected your location from the drop down country list on the menu left-hand side of your screen. Once your location has been selected, click on your preferred item: you will then be redirected to the retailer's website to complete your purchase, or be given the option to add the item directly to your whishlist.

If you are redirected to the retailer's website:

-Select your size, colour and add the item to your bag on the retailer’s page.
-Follow the onsite instructions to pay for your order.
-All confirmation and shipping emails will be sent by the retailer directly.
-The retailer shipping your order will be sending the shipping and tracking information.
For any amendments, cancellations or returns, you will need to contact the retailer directly.

To get in touch with the retailer and find out more about your order, please visit the Customer Care section on the retailer's site for more information and to find out how you can get in touch.

Who do I contact if my item hasn't arrived?

If you have not received your item and it is past the expected delivery date, contact the retailer directly in order to avoid any communication delay. Please note that thenextsole does not stock any items. All orders are fulfilled by the retailer, who will arrange the shipping, delivery and returns. It will also handle tracking, exchanges, and refunds.

Who do I contact if my item is damaged?

In the unfortunate event that your item arrives damaged, please contact the retailer to request an exchange or return.